CULTURE AND COMMUNICATIONS SUPPORT FOR TEAMS WHO WANT TO THRIVE
FOR TEAMS AND ORGANISATIONS
Communications team development, mentoring and culture support — for organisations that believe how people work matters as much as what they deliver.
Your communications team is one of the most strategically important parts of your organisation. They shape how people understand, trust and connect with what you do. And yet, they are often the most under-resourced, most overlooked, and most expected to absorb pressure without showing it.
That changes here.
I work with communications teams and organisations in the public sector, NHS, charity sector and beyond — supporting them to build stronger cultures, lead with more confidence, and communicate with clarity and care. Whether you're investing in your team's development, navigating organisational change, or looking to shift the culture of how you work together, I can help.
Who this is for
I work with communications directors, heads of comms and senior leaders who want to invest meaningfully in their teams. My clients tend to share a few things in common:
• They lead communications functions in public sector bodies, NHS organisations, local authorities, charities or values-driven corporate organisations.
• Their teams are talented, committed and often stretched.
• They want to build a culture of kindness, clarity and psychological safety, not just tick a wellbeing box.
• They're navigating change: restructures, mergers, new leadership, or shifting organisational priorities.
• They want external expertise that understands communications from the inside out.
What we work on together
No two organisations are the same, so my support is always bespoke. But the outcomes my clients are usually working towards look something like this:
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A team that feels seen, valued and genuinely supported
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Stronger collaboration and clearer communication across the function
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Confidence to lead strategically, not just reactively
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Leaders who can support their teams through uncertainty while managing their own wellbeing
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A shared sense of purpose and clearer visibility of the team's value within the wider organisation
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Better boundaries, less burnout, and more meaningful work
I also work with individual team members on career development, when your people need practical, compassionate support to navigate what's next.
Team THRIVE Programme
Six sessions, online or in person, designed to strengthen your team's culture, improve collaboration and sharpen your strategic positioning. We work together over time, not just in a one-off workshop, so real change has space to take hold.
Ideal for: Communications teams who want to build a stronger, kinder, more connected culture and develop their collective confidence and strategic clarity.
Workshops & Facilitation
Bespoke workshops on wellbeing, boundary setting, leadership behaviours and communication — tailored to your team's specific needs and challenges. These can be standalone sessions or part of a wider development programme. Available in person or online across the UK.
Ideal for: Organisations looking for meaningful, practical development that goes beyond the generic and actually lands with people.
Communications Reviews and Audits
An honest, experienced look at how your communications function is working — and how to make it stronger. I'll look at structure, strategy, team wellbeing and operational effectiveness, and give you clear, practical recommendations rooted in what your people actually need.
Ideal for: Organisations undergoing change or wanting to invest in a healthier, more effective communications function.
Individual Support Within Teams
Sometimes the best investment in a team is investing in the individuals within it. I offer CV reviews, interview preparation and one-to-one mentoring sessions for team members — particularly valuable during restructures, redundancy processes or significant career transitions.
Ideal for: Communications directors supporting their teams through change, and wanting to give people high-quality, personalised support.
Why organisations choose to work with me
I've spent years leading and working inside communications teams and organisational leadership teams. I know what it's like to be the person holding everything together while quietly wondering if anyone notices. I know the particular pressure of being responsible for how an organisation communicates its most difficult messages while also living through it as a colleague and a leader.
That lived experience shapes everything I do. I don't come in with a generic playbook. I listen, I ask the right questions, and I bring honest, compassionate challenge to the conversations that matter.
My clients describe me as someone who can say the difficult thing in a way that opens doors rather than closing them. That's the work I love most.
Team mentoring has been extremely beneficial for us as a team and individually, especially given Carrie-Ann’s own lived experience in NHS communications. As well as giving us focused time together as a team to explore boundary setting, confidence building and celebrating successes, we also explored our value as a team and how we can promote and clarify this to the organisation.
Kindra Hyttner, Director of Communications
Working with Carrie-Ann was a masterclass in communication and collaboration. She brings clarity to complex situations, makes things feel manageable, and leads with warmth and humour. You always know where you stand with her — she shares her thinking, welcomes input, and creates space for everyone to contribute.
Deputy Director of Communications
